Privacy Policy

Introduction

This Privacy Policy describes how Arab Wings Technology Private Limited and its affiliates (collectively referred to as “Arab Wings Technology Private Limited”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your personal data through our website https://arabshop.in/ (hereinafter referred to as the “Platform”).

Please note:

  • You may browse certain sections of the Platform without registering.

  • We do not provide any product or service outside India.

  • Your personal data will primarily be stored and processed in India.

By accessing or using the Platform, providing your information, or availing any product or service, you agree to be bound by this Privacy Policy, our Terms of Use, and the applicable laws of India relating to data protection and privacy. If you do not agree, kindly refrain from using the Platform.

1. Collection of Information

We may collect personal data when you use our Platform, interact with us, or avail our services. This includes, but is not limited to:

  • Personal details: Name, address, email ID, phone number, date of birth

  • Identity information: KYC details or proof of identity/address, where applicable

  • Transaction details: Order history, purchases, payment details, invoices, refunds, and related interactions

  • Behavioral and usage data: Browsing behavior, preferences, device information, and interactions on the Platform

👉 Sensitive personal data, such as bank details, debit/credit card information, UPI details, or biometric information, is collected only with your explicit consent and in strict compliance with applicable Indian laws. Payment information is processed through authorised and secure payment gateways.

You may choose not to provide certain information; however, doing so may limit your ability to access specific services or features on the Platform.

2. Usage of Information

Your personal data may be used for the following purposes:

  • Processing and fulfilling orders and transactions

  • Providing, operating, and improving our products and services

  • Customising your shopping and user experience

  • Communicating order updates, service-related notifications, offers, promotions, and important announcements

  • Providing customer support, resolving disputes, and troubleshooting issues

  • Detecting, preventing, and investigating fraud, unauthorised transactions, or illegal activities

  • Conducting internal research, surveys, analytics, and marketing analysis

  • Enforcing our Terms & Conditions and other policies

  • Complying with legal, regulatory, and statutory requirements

3. Sharing of Information

We may share your personal data with:

  • Our affiliates, group companies, and internal teams

  • Sellers, vendors, logistics partners, and service providers involved in order fulfilment

  • Payment service providers, banks, and reward or loyalty program partners

  • Government authorities, regulators, or law enforcement agencies, where required by law or legal process

We do not sell your personal data. Any sharing with third parties is limited to legitimate business, operational, or legal purposes and is done in accordance with applicable laws.

4. Security Measures

We adopt reasonable and industry-standard security practices and procedures to protect your personal data from unauthorised access, alteration, disclosure, or misuse. We use secure servers, encryption, and access controls wherever appropriate.

However, transmission of information over the internet is not completely secure. By using the Platform, you acknowledge and accept the inherent risks associated with online data transmission. You are responsible for maintaining the confidentiality of your account credentials.

5. Data Retention & Deletion (Updated)

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required under applicable Indian laws.

Retention Period

Typically, we retain data as follows:

  • Account and profile information: Retained until you delete your account or until it is no longer required for service delivery, legal compliance, or dispute resolution.

  • Order, transaction, and invoice records: Retained for the period required under applicable tax, accounting, audit, and regulatory laws.

  • Customer support and grievance records: Retained for a reasonable period to resolve issues, prevent misuse, and maintain service history.

  • Security, fraud prevention, and log data: Retained for a limited duration to protect users and the Platform and to meet legal obligations.

Deletion

You may request deletion of your account and associated personal data through account settings or by contacting us using the details below. Deletion may be delayed or denied in cases of pending orders, disputes, refunds, claims, chargebacks, or legal obligations.

After the applicable retention period, personal data is securely deleted or anonymised. We may retain anonymised or aggregated data for analytics, research, and business intelligence purposes.

6. Your Rights

Subject to applicable laws, you have the right to:

  • Access, review, update, or correct your personal information

  • Withdraw consent for processing of personal data (subject to legal and contractual requirements)

  • Request deletion of your account and personal data, subject to verification and retention obligations

7. Consent

By using the Platform or providing your information, you consent to the collection, storage, use, disclosure, and processing of your personal data in accordance with this Privacy Policy.

If you provide personal data of another individual, you confirm that you have obtained their consent to share such information with us.

You may withdraw your consent by writing to the Grievance Officer mentioned below. Withdrawal of consent will not be retrospective and may affect the availability of certain services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. Updated versions will be posted on the Platform, and significant changes may be notified as required under applicable laws. We encourage you to review this Privacy Policy periodically.

Grievance Officer

Name: Vijish Eramangattu (DIN)
Company: Arab Wings Technology Private Limited

Address:
69/3736, Kochi 18, Sastha temple road, behind Pothys, Kochi, Ernakulam, Kerala, 682017

📞 Phone: +91 9145600814
📧 Email: Arabwings91456@gmail.com | Info@arabshop.in
⏰ Support Hours: Monday – Friday (9:00 AM – 6:00 PM)